At buy-zap.com, we strive to provide our customers with the highest quality products and exceptional customer service. However, we understand that there may be instances where a customer needs to return a product or request a refund. In order to ensure a seamless and hassle-free experience for our customers, we have developed a comprehensive return and refund policy.
RETURN POLICY:
Eligibility:
Products must be returned within 30 days of the purchase date.
Products must be in their original packaging and in new, unused condition.
Products that have been opened or used cannot be returned.
Customized or personalized products are not eligible for return.
Return Process:
Customers must provide their order number and reason for the return.
Our customer service team will provide a return authorization number and instructions on how to return the product.
Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method to ensure the safe return of the product.
Once the returned product is received and inspected, a refund will be issued to the original form of payment within 7-10 business days.
REFUND POLICY:
Eligibility:
Refunds will be issued for products that meet the return eligibility criteria.
Shipping and handling fees are non-refundable.
Refunds will be issued in the original form of payment.
Refund Process:
Once the returned product is received and inspected, a refund will be issued within 7-10 business days.
Customers will receive an email notification once the refund has been processed.
Please note that it may take additional time for the refund to reflect on the customer’s bank or credit card statement.
Damaged or Defective Products:
In the rare event that a product is received damaged or defective, customers must contact our customer service team within 7 days of receiving the product.
Customers may be required to provide photographic evidence of the damage or defect.
A replacement product will be shipped at no additional cost to the customer.